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Return Policy

Ograda Fence Supplies – Return Policy


At Ograda Fence Supplies, we strive to provide high-quality fencing panels and excellent customer service. If you are not completely satisfied with your purchase, we offer a straight forward return policy.


Eligibility for Returns

• Returns must be initiated within 2 days of the purchase date.

  • Be returned within 7 days of collection / delivery for standard products.

• Items must be unused, undamaged, and in their original packaging.

• A valid proof of purchase (receipt or invoice) is required.

• Custom-made or special-order fence panels are non-returnable unless defective.


Change of Mind Policy

  • Please choose carefully. We do not offer refunds, exchanges, or credits for change of mind. All sales are final unless the product is faulty or not as described, in accordance with consumer protection laws.

Return Process

1. Contact Us – Reach out to our team at info@ograda.com.au 03 9267 9077 to request a return authorisation.

2. Inspection – Once the item is returned, we will inspect it to ensure it meets the return criteria.

3. Refund or Exchange – If approved, a refund or exchange will be processed within 7 business days.


Refunds & Restocking Fees

• Approved returns will be refunded via the original payment method.

• A restocking fee of 20% may apply to non-defective returns.

• Shipping fees are non-refundable unless the return is due to a manufacturing defect or error on our part.


Damaged or Defective Items

• If your fencing panels arrive damaged or defective, please notify us within 24hours of delivery / collection with photos and details.

• If product deemed warrantable, we will arrange for a replacement or refund at no extra cost.


Non-Returnable Items

• Custom or made-to-order panels.

• Items that have been installed, cut, or altered.

• Clearance or final sale items.

  • Change of mind orders


For any return inquiries, please contact us at info@ograda.com.au or 03 9267 9077